The vendor portal lets vendors fill in their own business and banking information directly, instead of you typing it in for them. Vendors access the portal via a unique link sent by email.
Last updated Jul 22, 2026 · 1 min read
When you create a vendor via the Customer Request mode (see Managing vendors), Light emails the vendor a portal link. The vendor opens the link in their browser and completes the form themselves — no Light account required.
If the vendor loses the email or the link expires, you can resend the invitation — Light deactivates the old link and emails a fresh one. An outstanding invitation can also be cancelled, which invalidates the link and clears the form.
The portal exposes three sections:
| Section | Contents |
|---|---|
| Business Information | Vendor name, country, address, VAT, website, description, contact details |
| Payment Information | Bank country and the country-specific banking fields (IBAN, routing number, account number, BIC/SWIFT, etc.) |
| Attachments | Supporting documents (e.g., bank statement, registration certificate) |
Vendors must complete both Business Information and Payment Information before they can submit.
Each portal invitation moves through these statuses:
| Status | Meaning |
|---|---|
| Sending | Invitation email is being sent |
| Sent | Invitation email sent; vendor hasn't opened the link yet |
| Send failed | The invitation email could not be delivered |
| Opened | Vendor has opened the portal |
| Partially filled | Vendor has completed at least one section but hasn't submitted yet |
| Completed | Vendor has submitted the form |
| Cancelled | The invitation was cancelled |
Each section (Business Information, Payment Information) also tracks completion individually inside the portal.
When the vendor submits, their details flow back to Light:
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