Getting help

#Contact your finance team first

Your company's finance or accounting team knows your setup best. They can often answer questions about:

• Company policy and approval workflows
• How expenses should be categorized
• Who to contact for specific issues
• Your company's payment schedule or other processes

Check your internal directory or Slack to find who to reach out to. They're usually happy to help.

#Get instant answers

#In-app chat (AI-powered)

Look for the help icon in the bottom right corner of . You can type your question and get an instant AI-powered answer. This is the fastest way to find help with common questions about using Light.

#@light in Slack or Microsoft Teams

If your company has connected Light to Slack or Microsoft Teams, you can mention @light in any channel or direct message to get instant AI-powered answers — without leaving your communication tool.

#Contact Light support

If you need help from a person — for example, something isn't working and the AI answers aren't solving it — email the Light support team.

Email: help@light.inc

A support agent will respond to your request.

#What to include in your report

When you email Light support, help us help you faster by including:

• What you were trying to do — Be specific ("I tried to upload a receipt for an expense" instead of "upload isn't working")
• What happened — Describe the error or unexpected behavior
• Your email address — So we can look up your account
• Screenshots — If possible, a screenshot of the issue is super helpful
• Browser and device — What device and browser are you using? (e.g., "Chrome on Mac" or "Safari on iPhone")
• When it happened — Date and time, and whether it's still happening

The more detail you give, the faster we can track down the problem.

#Still having trouble?

If you can't reach your finance team and support is taking longer than expected, try:

• Clearing your cache — Sometimes Light works better after a fresh start
• Using a different browser — See if the issue happens in Chrome, Firefox, Safari, etc.
• Checking your internet connection — A slow or unstable connection can cause weird behavior
• Logging out and back in — A fresh session often clears things up

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#Related articles

• Common issues for employees
• Your approval tasks